Refund Policy
Damaged or Wrong Items
If a vial arrives damaged, or you received the wrong strength, email us within 7 days of delivery with your order number and a photo. We will replace the item or refund it.
Lost Parcels
If tracking shows no movement for an extended period, contact us and we will investigate with the carrier.
Opened Vials
For safety and quality reasons we cannot accept returns of opened or unsealed vials.